FAQ’s

/FAQ’s
FAQ’s 2017-07-27T18:17:44+00:00

Products

We would recommend our Sneaky Eraser, this is a dry cleaning solution which will remove dirt and stains without the use of water. Sneaky Eraser can also clean up white rubber soles and toe caps.

Ugg Boots are generally made of Sheepskin which can be very porous. Sneaky Spray will certainly help improve water and stain repellency of your Uggs. We recommend to always apply to new Uggs and ensure your Uggs are clean and free of dust and dirt. Spray Uggs until completely wet – this ensures the sheepskin has bonded with the formula. Leaves to dry for 24-48hrs. Repeat the process to ensure maximum protection. For generally cleaning of dirt and marks we would recommend you use a dry cleaning solution like our Sneaky Eraser.

Please refer to our “How To” videos and articles. Click here.

Not much! Our product is as good, long lasting and most importantly great value. Don’t be fooled in to buying overpriced and over hyped products! For example you can buy two cans of Sneaky Spray for less than the price of one can from other brands. All our products are high quality and better value than most of the products on the market.

One application has been tested to last over 1 year! It does really depend on how you use your footwear and amount of solution applied. The protection will reduce due to the abrasive nature of the elements it is put under (cleaning, scuff marks, beer, Branston pickle – “other pickles also available” etc..) however Sneaky Spray is one of the most long lasting protectors in the market. For general use we would recommend to re-apply every month or after cleaning/heavy use.

Sneaky Spray contains nano based technology which acts as a repellent. It will protect against most common liquids and stains including water, rain, mucky puddles, juices, fizzy drinks, beer, wine and sauces!

Many types of materials including leather, canvas, nubuck and that all important Holy Grail of materials suede! Sneaky Spray can also protect your hats, bags, backpacks, and clothing.

Delivery & Returns

We don’t want you to be unhappy with your purchase so if for whatever reason you are any returns must be raised within 14 days of receiving your order for a full refund. Unwanted items must be in original condition, unused and complete with packaging. Please use the contact form quoting your order number to inform us of the return. Simply return the item(s) to the address below and we will handle the rest. Goods for return must be sent back to us within 14 days of making your return request. Where possible please enclose your order confirmation.

SNEAKY (RETURNS) – UNIT 35 HILL LANE CLOSE, LEICESTER, LE67 9PY. UNITED KINGDOM. +44(0)1530 587250

(For International returns – “RETURNED GOODS” must be marked on the outer packaging of your package to avoid custom charges. We are not responsible for any customs charges.)

Refunds will be made to the same payment method used to process your order. We will make every effort to process your return in a timely manner, please be aware this could take up to 14 days.

To unsure our retail prices are kept the lowest in the market unfortunately we don’t offer a customer returns service, nor do we reimburse for the cost of sending or returning orders. Please note that the responsibility for returning items falls upon our customers so please ensure that your return is well packaged and tracked.

All orders are processed within 24hrs of being placed and on weekends and holidays the next working day.

We use a number of dedicated carriers to delivery your order in a timely manner. Delivery times can vary depending on the completion of the customer details, payment, national holidays and country of receipt. As a guide our standard UK delivery service will take 2-3 working days once shipped. Our standard international service will take 5-10 working days once shipped. The next day UK delivery service must be placed by 14.00pm.

All orders are tracked and traced, if you do not receive a confirmation of this tracking number it can be available upon request. Please contact a member of our team. Please also note we do not dispatch any orders during national holidays. Any orders placed on these days will be dispatched the next following working day.